ISO 20000(IT-SMS) Internal Auditor Training course
ISO 20000 standards has specific requirement include the design, transition, delivery and improvement of Services that fulfills service requirements and provide value for both the customer and the service provider. The service provider organization shall demonstrate its capability for the design, transition, delivery and improvement of services that fulfills service requirements of customer; provide the value added services to customer to enhance the customer satisfaction. The Information Technology - service provider organization shall implement the SMS for effective transit and delivery of IT services. ISO 20000 requirements are – establishing Information Technology service management Policy, Governance of processes, establish the service management system, monitor and review the SMS, Design and transition of new or changed services, establish the Service delivery processes, establish the Relationship processes, establish the Resolution processes and Control processes etc.
Overview of ISO 20000 Internal Auditor Training
ISO 20000 Internal Auditor Training course – has been designed considering the Exemplar Global (RABQSA) competency requirement. It is a two days Course. During the Training course we Provides an explanation of ISO 20000 requirements and the design, development & effective implementation of ISO 20000, along with Documentation requirements of ISO 20000. Explains the IT-SMS internal auditing process and audit techniques, documentation process, information on how to conduct ITSMS internal audit, write the audit report and take corrective action and auditing case studies to develop skills for identifying non conformance.
At the end of the ISO 20000(IT-SMS) Internal Audit training the participants shall be able to:
- Interpret correctly the requirements of ISO 20000 standard and apply to organization for IT-SMS.
- Conduct an effective IT-SMS Gap analysis/ Establish the IT-SMS policy/ Governance of processes, establish the service management system , monitor and review the IT-SMS, Design and transition of new or changed services, establish the Service delivery processes , establish the Relationship processes, establish the Resolution processes and Control processes .
- Initiate improvements in the IT- Service Management System (IT-SMS) in organization.
- Conduct an effective IT-SMS Internal Audit
- Competent to make documents for the organization for effective implementation of ISO 20000.
Advantage of Exemplar Global (RABQSA) recognized IT-SMS Internal Auditor Training Program
- The Certificate of Attainment is recognized by Exemplar Global (RABQSA) as evidence of knowledge competency for the ITSMS (IT & AU) personnel certification scheme.
- Training Program & certificate of Attainment provided by OSS have worldwide recognition and shall increased marketability.
- Listing on the Exemplar Global (RABQSA) website (for registration kindly visit www.exemplarglobal.org).
- Participant can go for ISO 20000 Lead auditor Training course with only three days instead of attending 5 days Training and cost effective.
Who Should Attend ISO 20000(IT-SMS) Internal Audit Training Course
- Engineer and professional those who are working in the organization where information Technology service provider.
- Person who want to build career in Information Technology service provider.
- Person who want to become IT-SMS Internal Auditor.
- Person who wants to improve knowledge and skill in IT- Service management System.
Outline of ISO 20000(IT-SMS) Internal Auditor Training
- About ISO 20000 & its requirements.
- Documentation requirements as per ISO 20000.
- Audit Principle.
- Internal Audit Planning.
- Audit team selection.
- Conduct of Internal Auditing, Audit Tools & Techniques.
- Report writing.
- Non conformance report writing.
- Final Examination.