Ever thought why these certifications are required by any organization, let’s leave aside the IT companies. Yes! you guess it right, it gives you a clear edge over many others who lack it. It highlights a clear brand-conscious image of your brand and organization.
It projects you as a professional company guided by systems, processes, structures, rules, and regulations. It promotes you as an organization, which is responsible to their clients and vendors to deliver services irrespective of markets ups and downs. It brings to the client’s mind that this is an organization to be banked upon for technicalities as well as for commitments and deliveries.
Ever thought why these certifications are required by any organization, let’s leave aside the IT companies. Yes! you guess it right, it gives you a clear edge over many others who lack it. It highlights a clear brand-conscious image of your brand and organization. It projects you as a professional company guided by systems, processes, structures, rules, and regulations. It promotes you as an organization, which is responsible to their clients and vendors to deliver services irrespective of markets ups and downs. It brings to the client’s mind that this is an organization to be banked upon for technicalities as well as for commitments and deliveries.
IT companies are more committed to their clients as their deliverables are dynamic which keep changing with the time, process and development of the project. If the IT companies are not adhering to particular processes or system then delivering results for them would be more complex and critical than it would be for any other product or organization. Therefore it’s important for IT companies to be audited by a third party for their capabilities and processes to deliver timely results and to let them standby their commitments. This provides them clear leverage over others in addition to building their image as a responsible company.
International Organization for Standardization (ISO) has developed and published ISO 9000 which is a series of standards that define, establish and maintain an effective quality assurance system for manufacturing and services industries. It states eight management principles which deal with the fundamentals of quality management systems.
Three principles from them are applicable to IT industries as:
1) ISO 9001 – It helps organizations in improving their planning, monitoring and analyzing their quality.
2) ISO 20000 – It focuses on IT Service Management
3) ISO 27000 – It focuses on making organizations more secure like dealing with cybersecurity best practices/standards
In the backdrop of above, we can summarize the necessity to require certification for IT companies for the following reasons
1) To inspire customer confidence – The certification symbolizes the continual improvement of IT services and therefore builds the clients confidence of receiving the updated services and timely deliveries.
2) To get access to premium markets – Certification provides access to premium markets as the premium clients work with certified companies only and don’t take services from the uncertified ones. Therefore it becomes mandatory for the organizations to go for ISO 20000 certification.
3) To make organization secure against intellectual theft ISO 27000 make organizations devise systems and procedures to save their intellectual property against theft and hacking by adopting the latest and best cybersecurity practices.
4) To have organizational internal processes get audited – The certification allows organizational internal processes to be audited by external agencies at regular intervals and thus eliminates all goof-ups from the system by plugging them in time to prevent any last moment failure or trap thus making organizations standby with their commitments and keep reaping repeat orders from existing clients.
5) To eliminate last moment failures – The certification assures all procedures and systems to be intact irrespective of their being used at that point of time. This ensures the organization capability to deliver timely services, meet the organization commitments and other business objectives.
6) To promote best systems and practices – ISO Certification provides organizations access to internationally recognized best systems and practices which keeps them ahead in the market by making them adopt the latest systems and procedures.
7) To Increase organizations productivity – The productivity of any organization depends upon clearly defined documents, procedures, and systems, so as to let everybody follow them religiously irrespective of their personal opinions, principals and thoughts. It lets new joiners to get acquainted with organizations systems and procedures and make them follow in toto.
8) To increase customer satisfaction index – Certification leads to monitoring and devising new systems to keep customers happy and meet their expectations in time which leads to increased customer satisfaction index.
9) To foster better employee relationship – The certification clearly assigns all internal departments responsibilities and deliverables. This fosters togetherness among all employees to work towards a common goal and meet department objectives and goals in time without fail. Ledoux has very rightly said that managers and employees together develop more commitment to improving their business rather than while working in isolation.
10) To Increase prosperity and revenues – The certification help organizations to increase their prosperity and revenues in many ways. It not only let organizations receive more business but let them receive it at a better price in addition to making them capable to deliver goods in time, every time without fail.